Suppose you’ve ever had to chase down a security contractor to get a door working again or reboot a camera system for the third time in a week. In that case, you already understand why our clients switch to Hoosier Security.
They don’t leave their previous integrators because of price; they leave because of broken promises.
We kept hearing the same things from new clients:
- “They showed up… but didn’t fix it.”
- “The tech had no idea what he was doing.”
- “I still don’t know what I’m paying for.”
So, we changed the service model.
The JFI Guarantee: Fix Time, Not Just Response Time
We built our JFI Service Agreement (short for ‘Just Fix It’) to eliminate the finger-pointing, surprise bills, and open-ended “we’re working on it” tickets.
With JFI, we guarantee a fix within one business day on covered systems, not just a phone call or an appearance. An actual resolution.
To do that, we’ve:
- Built a dedicated inventory for critical replacement parts
- Trained our technicians to fully understand your system before they walk in
- Assigned service technicians to specific accounts for continuity
- Automated ticketing, so in many cases, we know something’s wrong before you do
- Created an in-house support team with real certifications, not just scripts
The goal? Get your system working again, quickly, reliably, and with as little disruption to your team as possible.
Predictability That Extends to Your Budget
Most businesses don’t budget for security system repairs until they have a stack of invoices. It’s not because they’re careless, it’s because no one told them they needed to.
JFI helps solve that too.
By taking responsibility for the system’s performance and streamlining the repair process, we’re able to deliver predictable service at a predictable monthly cost. No surprise trips. No warranty confusion. Just a fixed system, on time, within budget.
Thinking Like IT, Operating Like Ops
Facilities teams budget for HVAC maintenance. IT departments plan for software updates, end-of-life replacements, and device lifecycle management. But security? It often gets treated like a one-time capital project.
That’s a risk, financially and operationally.
Security systems are complex, and without a structured service strategy, they fail when you need them most. JFI is designed to eliminate that risk.
Want to Know If JFI Is Right for You?
Let us take one more thing off your list, permanently.
