Most integrators will tell you they’re certified. Some might even list a few badges in the footer of their website. But if you’ve ever dealt with security issues in a complex facility, you already know: certification isn’t about marketing. It’s about outcomes.
At Hoosier Security, we build our systems and our reputation around that difference.
Certified for What Actually Happens in the Field
When something breaks or needs troubleshooting, the value of certifications becomes apparent quickly. Fixes are faster, not because someone looked it up, but because our team has seen it before. They’ve trained for it. In many cases, they’ve already solved it for another client.
We hold advanced certifications across all of our preferred manufacturers, but more importantly, we maintain them. Every technician, engineer, and support staff member has a training hours requirement they’re expected to meet each year. It’s not optional, it’s how we stay ahead. We run manufacturer-led sessions in our Experience Center, reinforce best practices internally, and test new software versions and integrations on our own bench systems before clients ever see them.
That commitment has led to something unexpected: when some vendors release software updates, we’re often the first to find and report issues they didn’t catch. That’s the difference between having certifications and using them to improve the entire ecosystem.
Fix Times, Not Just Response Times
We also structured our service model around our capabilities. Most providers promise response times. We go further, with our Just Fix It (JFI) Service Agreement, we guarantee fix times.
That only works because we have the internal infrastructure to back it up. Our service board monitors SLAs, automates ticket creation for critical systems, and routes jobs to the most qualified tech. Often, we’re already working on the issue before the client even notices it. Why? Because we’re trained to recognize the early warning signs. And our systems are watching too.
Familiar Faces, Trusted Results
We’re also proud of our tech retention. Several of our lead technicians started as apprentices and worked their way up. We assign service accounts to specific techs and send the same teams to recurring sites whenever possible. That familiarity shortens diagnostics, avoids repeated discovery, and builds trust.
It also means your system doesn’t become a stranger to the person working on it.
Faster Resolutions Start Before There's a Problem
In this industry, the badge on someone’s shirt doesn’t matter as much as what they do when you call. At Hoosier, our certifications aren’t for show; they’re part of a system designed to deliver better outcomes, faster resolutions, and fewer repeat issues.
If that’s what you’re looking for, we’re already trained for it.
Helpful Links
- Tour the Hoosier Security Experience Center
- See how our JFI Service Agreement works
- Explore our certified partners
